저자 : 이정열
출판사 : 법률저널
출간일 : 20251002
페이지 : 298쪽
ISBN :9791173840654

30,000 원

목차

chap.1 경영학(인적자원관리, 조직관리, 생산관리) 1
Ⅰ . 인적자원관리의 개념 및 관리방안에 관한 사항································································ 3
Ⅱ . 노사관계관리에 관한 사항································································································· 4
1. 노사관계···························································································································· 4
2. 노동3권····························································································································· 4
3. 단체협약···························································································································· 4
4. 노동조합(Labor Union) ·································································································· 4
5. 숍제도(Shop System) : 노동조합 가입방법·································································· 8
6. 근로자의 경영참가(Worker's Participation System) ·················································· 9
7. 미국의 노동관계법·········································································································· 10
8. 노동조합 및 노동관계조정법(약칭: 노동조합법) ··························································· 10
Ⅲ . 조직관리의 개념에 관한 사항························································································· 11
1. 조직구조(Organization Structure) ············································································· 11
2. 기술과 조직구조 : (기술 구조조직설계의 3대 학자) ··················································· 15
(1) 우드워드(J. Woodward)의 기술 3분류·······················································································15
(2) 톰슨(J. Thompson)의 기술 3분류·····························································································15
(3) 페로우(C. Perrow)의 기술 4분류·······························································································15
3. 막스 베버(M. Weber)의 관료제 이론(Bureaucracy) ················································ 16
4. 인적자원관리··················································································································· 16
(1) 테일러(F. W. Taylor)의 과학적 관리론(Scientific Management) ··············································16
(2) 포드(H. Ford)의 동시관리··········································································································17
(3) 메이요(Mayo)의 호손실험 인간관계론(Human Relations) ··························································17
5. 조직문화(Organizational Culture) ············································································· 17
(1) 파스칼(R. Pascale)과 애토스(A. Athos)의 7S 조직문화 구성요소················································18
(2) 딜과 케네디(T. Deal and A. Kennedy)의 조직문화 구성요소와 유형··········································18
(3) 데니슨(D. R. Denison)의 조직문화 유형····················································································19
(4) 샤인(E. Schein)의 조직문화의 변화 3단계··················································································19
(5) 퀸(Robert Quinn)의 조직문화유형(경쟁가치모델, Quinn's competing values framework) ·······20
(6) 홉스테드(G. Hofstede)의 문화차원(cultural dimensions) ·························································21
(7) 레윈(레빈, K. Lewin)의 조직변화 3단계 모델··············································································21
(8) 슈나이더(B. Schneider)의 유인-선발-이탈 모델(ASA : Attraction-Selection-Attrition model) 21
6. 조직문화의 순기능과 역기능························································································ 22
7. 안전문화 및 안전풍토···································································································· 22
8. 민쯔버그(H. Mintzberg)의 조직의 5가지 구성부문(parts)과 유형··························· 25
Ⅳ . 조직행동론에 관한 사항·································································································· 27
1. 프렌치(J. French)와 레이븐(B. Raven)의 사회적 권력(social power)의 원천······· 27
2. 리더십(leadership) ········································································································ 27
3. 행동이론(Behavior Theory)의 종류············································································ 28
4. 상황이론(Contingency Theory)의 종류····································································· 30
(1) 하우스(R. House)의 경로-목표 이론(Path-Goal Theory) ·························································30
(2) 피들러(F. Fiedler)의 리더십 상황이론(Fiedler's Contingency Theory of Leadership) ···········30
(3) 댄서로 등 (Dansereau, Graen, & Haga)의 리더- 부하 교환이론 (LMX, Leader-Member Exchange theory) ·· 31
5. 현대적 리더십의 종류···································································································· 32
(1) 막스 베버(Max Weber)의 카리스마 리더십(Charismatic Leadership) ·······································32
(2) 거래적 리더십(Transactional Leadership) ················································································32
(3) 번즈(J. Burns)와 바스(B. Bass)의 변혁적 리더십(Transformational Leadership) ····················32
(4) 섬기는 리더십(Servant Leadership) ·························································································32
(5) 슈퍼 리더십(Super Leadership) ······························································································32
6. 헤드십(Headship) ········································································································· 33
Ⅴ . 생산관리 및 제품생애주기······························································································· 34
Ⅵ . 생산시스템 및 관련 이론································································································ 37
1. 생산시스템(Productive System)의 5요소(단계) ························································· 37
2. 푸시(push) 시스템 VS. 풀(pull) 시스템] ···································································· 37
3. 자재소요계획(MRP : Material Requirements Planning) ······································· 38
4. 셀생산시스템(CMS : Cellular Manufacturing System) ········································· 38
5. 유연생산시스템(FMS : Flexible Manufacturing System) ······································ 38
6. 모듈생산시스템(MPS : Modular Production System) ··········································· 39
7. 적시생산시스템(JIT : Just In Time) ············································································ 39
8. 전사적 자원관리(ERP : Enterprise Resource Planning) ········································ 40
9. 공급자주도형 재고관리(VMI : Vendor Managed Inventory) ································ 40
10. 공급사슬관리(SCM : Supply Chain Management) ············································· 40
11. 비즈니스 프로세스 리엔지니어링(BPR : Business Process Re-engineering) ····· 40
Ⅶ -1. 수요예측 및 기법········································································································ 41
1. 수요예측(Demand Forecasting) ················································································· 41
2. 수요예측의 정성적(주관적) 기법··················································································· 41
(1) 델파이법(Delphi Method) ········································································································41
(2) 패널법(패널 동의법, Panel Consensus) ····················································································41
(3) 소비자 조사법(시장 조사법, Market Research) ··········································································41
(4) 역사적 유추법(자료 유추법, Historical Analogy) ········································································41
(5) 판매망 활용 예측법(판매원 의견종합법) ························································································41
3. 수요예측의 정량적(객관적) 기법··················································································· 42
(0) 시계열 분석법(시계열 분해법, Time Series Analysis) ································································42
(1) 이동평균법(Moving Average Method) ·····················································································42
(2) 지수 평활법(Exponential Smoothing Method) ········································································43
(3) 회귀분석법(단순회귀분석, Simple Linear Regression) ·······························································44
(4) 전기수요법(前期需要法, Last Period Demand Method) ····························································45
(5) 추세분석법(Trend Analysis) ·····································································································45
4. 총괄생산계획(Aggregate Production Plan, APP) 및 기법···································· 46
(1) 도표법(graphic and charting method) ···················································································46
(2) 수리적 최적화 기법·····················································································································46
(3) 휴리스틱 계획 기법(Heuristic Programming Method) [24-57] ··············································46
Ⅶ -2. 인적자원의 수요 및 공급예측····················································································· 47
1. 인적자원계획과 정원관리······························································································· 47
2. 인적자원계획의 수립과정······························································································· 47
3. 인적자원 수요예측·········································································································· 47
4. 인적자원 공급예측·········································································································· 48
Ⅷ . 생산운영 공정과 설비배치······························································································· 49
1. 프로젝트 관리(공정/일정 관리) ····················································································· 49
2. 프로젝트(공정/일정) 관리 기법····················································································· 49
(1) 간트차트(Gantt Chart) ·············································································································49
(2) CPM VS. PERT ·······················································································································50
3. 설비배치와 설비배치계획······························································································· 51
4. 작업장(workstation)의 설비배치의 유형····································································· 51
(1) 제품별 배치(product layout), ·································································································51
(2) 공정별 배치(process layout), ································································································51
(3) 셀형 배치(cellular layout), GT배치(Group Technology layout) ···········································52
(4) 고정위치형 배치(fixed position layout) ····················································································52
Ⅸ . 재고관리·························································································································· 53
1. 재고관리·························································································································· 53
2. 재고비용(Inventory Cost)의 구성················································································ 53
3. 재고의 기능에 따른 분류······························································································· 54
4. 경제적주문량 모형(EOQ : Economic Order Quantity) ·········································· 54
5. ABC 재고관리(선택적 재고 관리 : ABC Inventory Management) ······················· 55
6. 손익분기점(BEP : Break Even Point) ······································································· 56
7. 서비스 수율관리(서비스 운영관리, 收率管理
, Yield Management) ······················· 57
8. 공급사슬관리(SCM : Supply Chain Management) ··············································· 59
9. 지속가능한 공급사슬관리(SSCM : Sustainable Supply Chain Management) ··· 61
10. 재고모형······················································································································· 62
Ⅹ . 품질관리·························································································································· 63
1. 품질관리(Quality Control) ························································································· 63
2. 통계적 품질관리(SQC : Statistical Quality Control)의 7 Tools] ·························· 64
3. 종합적 품질관리(TQCl), 전사적 품질관리(CWQCl) ···················································· 66
4. 종합적 품질경영(총체적 품질경영, TQM : Total Quality Management) ············· 67
5. 6시그마 운동················································································································ 68
6. 다구치 기법(Taguchi Method) 및 손실함수(Taguchi Loss Function) ················· 70
7. 수율관리(Yield Management) ··················································································· 71
8. SERVQUAL 모형··········································································································· 71
9. HACCP(식품안전관리인증기준, Hazard Analysis and Critical Control Point) ··· 72
10. 대량고객화(Mass Customization) ············································································ 72
11. 쥬란(J. Juran)의 품질삼각축(Quality Trilogy) ························································· 73
12. 데밍(W. Deming)의 7가지 병폐와 14가지 품질경영 철학 [21-57] ····················· 74
Ⅺ
. 생산관리 최신이론에 관한 사항······················································································ 75
1, 국제표준화기구(ISO : International Organization for Standardization) ··········· 75
2. 환경경영(EM)과 지속가능한 성장(SD) ·········································································· 75
3. 기업의 사회적 책임(CSR : Corporate Social Responsibility) ································ 76
4. 포터(Porter)와 크래머(Kramer)의 공유가치창출(CSV : Creating Shared Value) ··· 76
chap.2 산업심리학 77
Ⅰ . 산업심리 개념 및 요소··································································································· 79
1. 산업심리학(Industrial Psychology) ············································································· 79
2. 산업심리학의 연구방법································································································· 79
3. 심리검사·························································································································· 79
4. 볼더 (Boulder)의 과학자-실무자 모델 (Scientist-Practitioner model) : 임상심리학자의 역할·· 80
5. 특질이론·························································································································· 80
Ⅱ . 직무수행과 평가·············································································································· 82
1. 직무분석(Job Analysis) ································································································ 82
2. 직무설계(Job Design) ·································································································· 85
3. 직무평가(Job Evaluation) ···························································································· 87
4. 직무급 제도(職務給, job-based pay) ········································································· 88
5. 인적자원의 보상- ············································································································ 89
6. 현장직무교육 : OJT(On the Job Training, 직장內 교육훈련) ······························· 89
Ⅲ . 심리평가의 신뢰도와 타당도··························································································· 90
1, 신뢰도(Reliability) ········································································································· 90
2. 타당도(Validity) ············································································································· 91
3. 심리평가에서 검사의 신뢰도와 타당도의 상호관계······················································ 93
Ⅳ . 준거(Criterion) ············································································································· 94
1. 준거이론(Criterion Theory) ························································································· 94
2. 개념준거와 실제준거······································································································ 94
3. 준거의 특성···················································································································· 94
4. 직무수행에서의 준거······································································································ 95
5. 예측변인(검사항목) ········································································································· 95
6. 준거점수(準據點數, cut-off score, cut score) ························································· 95
Ⅴ . 인사선발과 인사평가······································································································· 97
1. 인사선발·························································································································· 97
2. 인사평가(인사고과, 인사평정) ························································································ 98
3. 인사평가의 오류··········································································································· 102
4. 임금관리······················································································································· 103
Ⅵ . 직무태도 및 동기········································································································· 105
1. 직무태도······················································································································· 105
2. 오건(D. Organ)의 조직시민행동(OCB : Organizational Citizenship Behavior) ····· 105
3. 학습이론······················································································································· 106
4. 작업동기 이론(동기부여 이론, 직무동기 이론, Motivation Theory) ····················· 107
(1) 허츠버그(F. Herzberg)의 2요인 이론(동기-위생 이론, two-factor theory) ······························108
(2) 매슬로우(A. Maslow)의 욕구 5단계이론(Maslow’s hierarchy of needs) ································108
(3) 알더퍼(C. Alderfer)의 ERG 이론·····························································································108
(4) 맥그리거(D. McGregor)의 X, Y 이론······················································································109
(5) 브롬(V. Vroom)의 기대 이론(Expectancy Theory) : VIE이론·················································110
(6) 아담스(J. Adams)의 형평이론(공정성 이론)(Equity Theory) ····················································111
(7) 로크(E. Locke)의 목표설정 이론(Goal-Setting Theory) ·························································112
(8) 데시(Deci)와 라이언(Ryan)의 자기결정이론(SDT : self-determination theory) ·····················113
(9) 반두라(Albert Bandura) 등의 자기조절 이론(self-regulation theory) ····································114
(10) 작업설계 이론(Work Design Theory) ···················································································115
(11) 맥클랜드(D. McClelland)의 성취동기이론(Achievement Motivation Theory) ·······················115
5. 경력개발(Career Development) ·············································································· 116
6. 경력정체 및 경력경로································································································ 118
7. 직무만족(Job Satisfaction) ······················································································· 120
8. 번아웃 증후군(Burnout Syndrome) ······································································· 122
Ⅶ . 작업집단 (팀 , Team)의 특성························································································ 123
1. 집단(팀)의 유형··········································································································· 123
2. 터크맨(B. Tuckman)의 팀 발달 5단계(팀생애주기) ················································ 123
3. 팀 프로세스(Team Process) 관련 모델 : 팀 효과성··············································· 124
(1) 맥그래스(McGrath)의 투입(input)-과정(process)-산출(output)의 체제 모형···························124
(2) 그래드스테인(Gladstein)의 모델 ·····························································································124
(3) 캠피온(Campion)의 모델·········································································································124
(4) 해크만(Hackman) 모델···········································································································124
4. 마크(M. Marks)의 팀 과정(Team Process)의 3요인 모형···································· 125
5. 팀워크(Teamwork)와 갈등(Conflict) ······································································· 126
6. 사회적 태만(Social Loafing) ····················································································· 127
7. 집단사고와 집단극화 : 집단지성(collective intelligence)의 부작용······················· 128
8. 사회적 촉진(Social Facilitation Theory), 사회적 억제 (Social Inhibition Theory) 이론·· 128
Ⅷ . 커뮤니케이션과 의사결정······························································································ 129
1. 커뮤니케이션················································································································ 129
2. 지식과 지식창조의 과정······························································································ 130
3. 합리적 의사결정 모형과 제한된 합리성 이론····························································· 131
4. 집단의사결정기법········································································································· 132
Ⅸ . 산업재해와 행동 특성··································································································· 133
1. 산업재해이론················································································································ 133
2. 휴먼에러(human error) ··························································································· 133
3. 반생산적 업무행동(CWB : Counter-productive Work Behavior) ······················ 133
4. 스키너(B. F. Skinner)의 ABC행동이론····································································· 135
5. 엘리스(A. Ellis)의 합리정서행동치료(REBT : Rational Emotive Behavior Therapy) ··· 136
Ⅹ . 인간의 특성과 직무환경······························································································· 137
1. 인간정보처리(Human Information Processing)이론············································· 137
2. 인간의 정보처리 방식·································································································· 140
3. 게슈탈트 지각 원리(Gestalt psychology), 형태주의(Gestalt approach) ············ 142
4. 신호검출이론(신호탐지이론, SDT : Signal Detection Theory) ····························· 143
5. 착시현상 → 산업안전일반으로 이동··········································································· 143
6. 인간의 정보처리와 표시장치의 양립성(compatibility) → 산업안전일반으로 이동· 143
Ⅺ
. 직무환경과 건강··········································································································· 144
1. 와르(Warr)의 정신 건강(심리적 건강) 5가지 구성요소············································ 144
2. 직무스트레스(직업스트레스, Job stress, Occupational stress) ···························· 144
3. 성격 유형과 직무스트레스··························································································· 145
4. 직업 스트레스 모델····································································································· 146
5. 여키스-도슨의 법칙(Yerkes-Dodson Law) ······························································ 149
6. 스트레스 대처방법(Stress Coping) ··········································································· 150
Ⅻ
. 인간의 특성과 인간관계······························································································· 151
1. 일(직장)과 가정··········································································································· 151
2. 토마스와 킬만의 조직 갈등관리 5유형 (Thomas & Kilmann, Conflict Management) ···· 152
3. 기타 이론····················································································································· 153
chap.3 산업위생개론 155
Ⅰ . 산업위생의 개념··········································································································· 151
1. 산업위생의 정의··········································································································· 157
2. 산업위생의 활동·범위 : 미국산업위생전문가협회(ACGIH) ········································ 157
3. 산업위생의 목적··········································································································· 158
4. 산업위생전문가(Industrial Hygienist)의 주요 활동················································· 158
5. 우리나라 산업보건 역사······························································································ 159
6. 외국의 산업보건 역사와 시대별 주요 인물································································ 160
7. 산업위생전문가의 윤리강령(AAIH : 미국산업위생학술원) : 윤리적 행위의 기준···· 162
Ⅱ . 작업환경노출기준 개념································································································· 163
1. 위험물··························································································································· 163
2. 「화학물질 및 물리적 인자의 노출기준」(occupational exposure limits) ·············· 163
3. 허용기준(노출기준, 허용농도, TLV : Threshold Limit Value) 적용상 주의사항·· 167
4. 발암물질의 분류··········································································································· 168
(1) 국제암연구소(IARC : International Agency for Research on Cancer)의 구분·······················168
(2) 미국산업위생전문가협회(ACGIH)의 구분·····················································································168
(3) 한국의 발암성 정보물질의 표기(고용노동부 고시 : 「화학물질 및 물리적 인자의 노출기준」) ············168
5. Theodore Hatch(1972)의 노출량(용량)과 반응관계(Dose-Response Relationship) ··· 170
6. 『화학물질 위험성평가 기법』 CHARM(Chemical Hazard Risk Management) ·· 171
7. 유해성·위험성평가(이하,
「화학물질의 유해성·위험성평가에 관한 규정」 참조) ········· 172
8. 세계적 노출기준 제정기관과 노출기준······································································· 173
9. 생물학적 노출지표검사································································································ 174
Ⅲ . 작업환경 측정 및 평가······························································································· 175
1. 작업환경측정················································································································ 175
2. 작업환경측정 방법(「산업안전보건법 시행규칙」 제189조제1항각호) ························· 175
3. 작업환경측정 대상 유해인자 : 시행규칙 [별표 21] 요약········································· 175
4. 시료채취 방법(Sampling) ··························································································· 176
5. 표준기구····················································································································· 177
6. 유해인자와 시료채취 매체························································································· 178
7. 중금속의 정량법··········································································································· 180
8. 크로마토그래피(Chromatography) ··········································································· 180
9. 온열환경 측정·············································································································· 181
10 작업환경측정결과의 통계···························································································· 182
11. 「작업환경측정 및 정도관리 등에 관한 고시」··························································· 185
Ⅳ . 산업환기······················································································································· 191
1. 국소배기장치(Local exhaust ventilation) ······························································· 191
2. 후드······························································································································ 192
3. 덕트···························································································································· 195
4. 공기정화장치················································································································ 196
5. 송풍기(배풍기) ············································································································· 197
6. 보충용 공기의 공급····································································································· 197
7. 배기구 설치와 재유입 방지························································································· 198
8. 속도압(동압)과 정압의 측정························································································ 198
9. 전체환기장치················································································································ 199
10. 베르누이 방정식(Bernoulli's Equation) ································································· 200
11. 마찰손실(friction loss) ····························································································· 201
12. 나노먼지, 나노미세먼지····························································································· 203
13. 방진 마스크··············································································································· 203
14. 방독 마스크··············································································································· 204
15. HVACs(Heating, Ventilating and Air Conditioning system) ······················· 205
Ⅴ . 건강검진과 근로자건강관리··························································································· 206
Ⅵ . 유해인자의 인체영향····································································································· 215
1. 레이노 증후군(레노현상, 백색수지증, Raynaud's syndrome) ······························· 215
2. 적외선(Infrared ray) ·································································································· 215
3. 자외선(Ultraviolet ray) ······························································································ 215
4. 방사선(radiation), 전리방사선(ionized radiation) ················································· 215
5. 비전리방사선(non-ionizing radiation ) ··································································· 215
6. VDT(Visual Display Terminal) 증후군··································································· 216
7. 수근관증후군(손목터널증후군, carpal tunnel syndrome) ······································ 216
8. 눈부심의 조건·············································································································· 216
9. 크롬(chromium) ········································································································· 216
10. 석면(Asbestos) ········································································································· 216
11. 수은(mercury) ·········································································································· 216
12. 유리규산(이산화규소, SiO2, Free silica) ································································ 217
13. 허용기준 설정물질의 유해성····················································································· 217
14. 메탄올(methanol) ···································································································· 218
15. 포름알데히드(폼알데히드, 메탄알, formaldehyde, methanal) ··························· 218
16. 납······························································································································· 218
17. 카드뮴(cadmium) ····································································································· 219
18. 아세톤(acetone) ····································································································· 219
19. 라돈···························································································································· 219
20. 노말헥산····················································································································· 220
21. 디메틸포름아미드(DMF) ··························································································· 220
22. 이황화탄소················································································································· 220
23. 벤젠···························································································································· 220
24. 감염성 질환(infectious disease, communicable disease)과 병원체(pathogen) ··· 220
25. 유기용제(有機溶劑, organic solvent) ···································································· 222
26. 교대근무(Shift Work) ······························································································ 222
chap.4 단원별 기출문제(2013~2025년) 1
1. 경영학(인적자원관리, 조직관리, 생산관리) ········································································ 3
Ⅰ
. 인적자원관리의 개념 및 관리방안에 관한 사항····························································· 3
Ⅱ
. 노사관계관리에 관한 사항······························································································ 3
Ⅲ
. 조직관리의 개념에 관한 사항························································································· 7
Ⅳ
. 조직행동론에 관한 사항································································································ 15
Ⅴ
. 생산관리 및 제품생애주기···························································································· 18
Ⅵ
. 생산시스템 및 관련 이론······························································································ 18
Ⅶ
. 수요예측 및 기법·········································································································· 22
Ⅷ
. 생산운영 공정과 설비배치···························································································· 26
Ⅸ
. 재고관리························································································································ 29
Ⅹ
. 품질관리························································································································ 33
Ⅺ
. 생산관리 최신이론에 관한 사항··················································································· 38
2. 산업심리학····················································································································· 39
Ⅰ
. 산업심리 개념 및 요소······························································································· 39
Ⅱ
. 직무수행과 평가············································································································ 40
Ⅲ
. 심리평가의 신뢰도와 타당도························································································· 46
Ⅳ
. 준거(Criterion) ············································································································· 49
Ⅴ
. 인사선발과 인사평가····································································································· 50
Ⅵ
. 직무태도 및 동기·········································································································· 58
Ⅶ
. 작업집단의 특성············································································································ 67
Ⅷ
. 커뮤니케이션과 의사결정······························································································ 72
Ⅸ
. 산업재해와 행동 특성··································································································· 73
Ⅹ
. 인간의 특성과